1.0 YOUR CONTRACT
The contract for your travel arrangements (as confirmed at the time of making your Booking) is with Hovertravel Limited (company registered number: 00830401), whose registered office is at Encombe House, Estate Office, Corfe Castle, Wareham, Dorset, BH20 5LW (“Hovertravel” “we” “us” “our”) including any organisation who takes over the business, and where appropriate our employees, agents, independent contractors and sub-contractors.
Your Booking and these Booking Terms and Conditions are subject to the laws of England and Wales and any dispute or claim under it will be submitted to the exclusive jurisdiction of the English courts.
Hovertravel are not a ‘common carrier’ (someone who must take any passenger who offers the right fare), so Hovertravel can refuse to carry you, your baggage, any member of your party or any Goods (as defined below).
If we arrange for someone else to provide other facilities (such as the H1 Hoverbus (operated by First Bus Solent)), meals, festival & event tickets, admission tickets, visits to attractions and so on), we do so as your agent and you must comply with any conditions that the supplier of those facilities or services impose on you. In such circumstances, we only make such arrangements available acting as agent and the terms and conditions of the providers of those other services and/or facilities will be liable to you in respect of such arrangements. Hovertravel shall not be liable in any way in respect of any act, omission, performance or non-performance of such services and/or facilities.
2.0 DEFINITIONS
In these Booking Terms and Conditions, the words and phrases which follow have the meanings shown next to them.
“Booking” shall have the meaning in clause 3.1 below.
“Carrier” means Hovertravel, the owner or any charterer, or operator of the Craft, their servants and/or agents or any other person or company to the extent that it acts as carrier of persons, luggage and other Goods, or performs any other service incidental to such carriage.
“Craft” means any craft which we own or run, or which we arrange for someone else to provide, to carry you or your Goods.
“Dangerous Goods List” the dangerous goods list as detailed in the International Maritime Dangerous Goods Code, a copy of which can be made available at the Terminals and a summary of which is annexed to these Terms and Conditions.
“Exemption” shall have the meaning in clause 7.3.
“Force Majeure Event” means any event which we or the supplier of the service(s) in question could not, even with all due care and attention, foresee or avoid, and which are outside of our (or their) reasonable control.
“Goods” means cargo, property, baggage, live animals (if approved by us), and other goods (unless the law states otherwise).
“Infant” shall mean a child under the age of 5 at the date of travel.
“Journey” travel from the departure destination to the arrival destination as described on your booking confirmation/ticket.
“Products” shall mean those products set out in clause 4.
“Shipper” means any person, or their agent, whose Goods we carry on our Craft or Vehicles if that person does not travel with the Goods.
“Terminals” the Hovertravel terminals located in Ryde & Southsea (each a “Terminal”).
“Vehicle” means any vehicle which we own or run, or which we arrange for someone else to provide, to carry you or your Goods on land.
“you, your” means the person agreeing to these Booking Terms and Conditions.
3.0 MAKING YOUR RESERVATION WITH HOVERTRAVEL
3.1) Once we have accepted your request for a Product… a contract comes into existence between us and you in relation to the Product(s) you have purchased.
3.2) Full payment is required at the point of purchasing your Product.
3.3) Payment is accepted by cash, credit card, debit card and valid gift-vouchers.
3.4) If we do not receive monies due to us… we reserve the right to treat your Booking as cancelled.
3.5) You will not receive a reminder that any final payment is due.
3.6) We reserve the right to levy a charge for company credit cards.
3.7) Third party bookings may be subject to their terms.
3.8) Direct debit applies only to certain products.
3.9) If we cannot accept your booking, we will inform you.
4.0 PRODUCTS AND ADDITIONAL TERMS
Standard Day & Period Returns (with or without attractions / combinations) & Singles
Product Description: single or return tickets
Eligibility: no requirements
Transferable: non-transferable
Refunds: No refunds permitted, 100% cancellation charge.
Frequent Flyers
Product Description: unlimited use for agreed periods.
Transferable: non-transferable
Refunds: pro rata refund subject to notice.
Flexi Flyer
Product Description: issued in journey denominations.
Transferable: non-transferable
Hover Academic Flyers
Available to students, teachers and similar with proof.
Company Tickets
Available for companies with prior request.
Single Use Codes
Valid for one year from issue.
Hoverbus Tickets
Valid for single journeys.
5.0 PRICING & REFUNDS
Prices are as listed on the website at time of purchase.
Refunds will be made in the original form of payment.
We may cancel your purchase without refund if you fail to comply with terms.
6.0 GROUP TRAVEL
Group rates apply for 8+ passengers.
25% deposit required with balance due 14 days prior.
Cancellation charges apply depending on notice period.
7.0 CHANGES TO YOUR JOURNEY
We will do all we reasonably can to transport you as scheduled.
We may alter or cancel journeys due to safety or circumstances beyond control.
Times are estimates only and not guaranteed.
10.0 CHECK-IN AND BOARDING REFUSAL
Passengers must check in at least 10 minutes before departure.
Boarding gates close shortly before departure.
13.0 UNACCOMPANIED MINORS
Children aged 7–12 may travel unaccompanied subject to conditions.
14.0 CODE OF CONDUCT
Smoking and e-cigarettes are not permitted.
No alcohol may be consumed onboard.
Passengers must behave appropriately.
16.0 CONDITIONS OF CARRIAGE – BAGGAGE
Passengers must accompany their baggage.
Weight limits apply.
Dangerous goods are prohibited.
21.0 COMPLAINTS
Complaints must be reported at the time of issue and followed up within 28 days.
25.0 DATA PROTECTION
Your personal data will be processed in accordance with the Privacy Policy.
26.0 PASSENGERS WITH SPECIFIC REQUIREMENTS
Passengers requiring assistance should notify in advance.
Assistance is subject to availability and safety requirements.